PRIVACY POLICY

Strata Home Designs (“Strata”, “we”, “us”) designs, supplies and installs aluminium doors, windows and bespoke architectural glazing in the United Kingdom. This policy explains what personal information we collect through this website, why we collect it, and the choices you have.

We handle personal information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We only collect information that helps us respond to and deliver your project:

• Contact details you provide — name, email address, telephone number and postcode.
• Project details — project type, approximate opening sizes, drawings or descriptions you choose to share.
• Product interest selections — the categories you tick on our enquiry form (bi-folds, sliders, windows, bespoke glazing, or not sure yet).
• Message content — anything you write in the free-text field of an enquiry.
• Technical information — limited data such as browser type and pages visited, where analytics or security tooling is in use.

Most information reaches us because you submit it deliberately, through the enquiry form on this website, by email, or by telephone. Some limited technical information may be collected automatically by the hosting and analytics services that keep the site running.

We use the information you provide to:

• Respond to your enquiry and prepare an indicative or detailed quotation.
• Discuss specification, configuration and suitability for your opening.
• Arrange surveys, manufacture and installation where a project proceeds.
• Keep records of work carried out and provide after-sales support.
• Improve the content and performance of this website.

We rely on legitimate interests when responding to an enquiry you have made, on the performance of a contract when delivering a project, and on your consent for any optional marketing communication. We also process information where we have a legal obligation to keep records.

Enquiries submitted through this website are sent to our sales inbox so a member of the team can reply. We will contact you about the project you have asked us about. We do not sell your details, and we will not add you to unrelated marketing lists without your agreement.

This website may use cookies or similar technologies that are necessary for the site to function, and where enabled, analytics that help us understand how visitors use the pages. Analytics data is used in aggregate. You can block or delete cookies through your browser settings, though some parts of the site may then behave differently.

We use trusted third parties to host this website, deliver email and, where applicable, measure site usage. These providers process information on our instructions. Where a project requires it, we may share relevant details with system manufacturers, fabricators or installation teams strictly for the purpose of delivering your work.

Information is stored on systems protected by access controls and encryption in transit. Access is limited to team members who need it to progress your enquiry or project. No online transmission can be guaranteed to be completely secure, but we take reasonable technical and organisational measures to protect your information.

Enquiries that do not progress are kept only as long as they remain useful for follow-up, and are then deleted. Records relating to completed projects are retained for longer where needed for guarantees, aftercare and legal or accounting obligations. [Placeholder — confirm Strata Home Designs’s specific retention periods.]

Under UK data protection law you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where there is no continuing reason to keep it.
• Object to or ask us to restrict certain processing.
• Withdraw consent to marketing at any time.
• Complain to the Information Commissioner’s Office (ICO) if you believe your information has been mishandled.

To ask about this policy or exercise any of the rights above, contact us at Sales@stratahomedesigns.com, or write to Knights House, 2 The Parade, Birmingham, Sutton Coldfield B72 1PD, United Kingdom.

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We may update this policy as our services, tools or legal obligations change. The current version is always published on this page. [Placeholder — add last updated date.]